Our Customer Stories
See how some of our customers have optimized their operations, minimized risk and maximized throughput with our solutions.
Laplace Energy streamlined field services with Firefly Dimension solutions
Founded in Shenzhen, China, Laplace is an experienced production equipment and process solution provider for TOPCon (Tunnel Oxide Passivated Contact) and passivated contact cells required in the fields of new energy, photovoltaics, semiconductors, aerospace, and more.
Laplace employs over 200 field service engineers and 100 technical support agents running critical services at customer sites dispersed in over 50 different cities and on average each project lasts for over 3 months. They looked to shorten the service hours and transform their business into a profit center. After adopting our Remote Expert Assistant & Training solutions, they saved 11k hours in a year.
The Remote Expert Assistant solution has transformed Laplace's service model, while any worker at customer site can quickly access the corporate's full expertise resources remotely, Laplace's service time was significantly reduced by 90%.
Laplace Energy deploys solar wafer processing equipment with Firefly H device.
Historical asset data is overlaid in front of the inspector and digital objects are displayed to instruct him about the standard workflow.
Boton, a supplier of the world's major mining companies, integrated Firefly Dimension solutions to build their SOP on the inspection line.
Our Powerful Solution Has Transformed Global Brands
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